General terms

The company Galaksija športa d.o.o. is the owner of the travel agency Outdoor Galaxy and the website www.outdoor-galaxy.com

These terms and conditions are an integral part of the agreement concluded between the company Galaksija športa d.o.o. (hereinafter referred to as Outdoor Galaxy) and the customer who decides to purchase a travel package or other service from the Outdoor Galaxy offer. By paying the reservation fee for a travel package or service, the customer agrees to these terms and conditions.

Company

  • Company name: GALAKSIJA ŠPORTA, turistična agencija, šport in trgovina, d.o.o.
  • Headquarters: Kaninska vas 1, 5230 Bovec, Slovenia
  • Tax number: SI43469973
  • Registration number: 6572014000
  • IBAN: SI56 6100 0001 7560 354 (DELAVSKA HRANILNICA d.d. Ljubljana)
  • Legal representative: Žiga Dolinšek, Petra Repič
  • Registration: District Court Nova Gorica
  • Establishment: 17.03.2014

Reservation

  • Reservation of activities, guided tours and rentals: A valid reservation requires payment of the full amount for the selected service or as agreed upon or stated in the offer. The full amount must be paid at least 14 days before the reserved service or as agreed upon or stated in the offer.
  • Reservation of holiday packages and accommodation: A valid reservation requires payment of 30% of the holiday package price or as agreed upon or stated in the offer. The remaining balance must be paid at least 14 days before the start of the package or as agreed upon or stated in the offer.
  • Payment confirmation: After the payment is made, the customer will receive a payment confirmation with details of the reserved service.
  • Cancellation by the Customer: The customer may cancel the reservation in person at the Outdoor Galaxy agency or in writing via email addressed to info@outdoor-galaxy.com. In the event of a cancellation, cancellation fees will apply, which vary depending on the reserved service and the number of days remaining until the start of the reserved service.
  • Cancellation by Outdoor Galaxy: Outdoor Galaxy may cancel the reservation due to force majeure, such as extremely poor weather conditions. In the event of a cancellation by Outdoor Galaxy, the customer will be notified, and a new date will be agreed upon. If a new date cannot be arranged, the customer will receive a full refund of the amount already paid.
  • No Show: A customer who does not attend the reserved service (no show) is not entitled to a refund.

In the event of a cancellation by the customer, cancellation fees will apply, which vary depending on the selected service and the number of days remaining until the start of the reserved service:

Cancellation fees for activities, guided tours, and rentals:

  • 8 days or more before the service start date: 0% of the service price (free cancellation).
  • 7 days or fewer before the service start date: 100% of the service price (no refund).

Cancellation fees for holiday packages and accommodation:

  • 21 days or more before the service start date: 0% of the service price (free cancellation).
  • 20 days or fewer before the service start date: 100% of the service price (no refund).

Final terms

These terms and conditions were updated on January 1, 2025.

Privacy policy

  • Outdoor Galaxy (hereinafter referred to as OG) respects the privacy of its customers and ensures that any personal data provided will be treated confidentially. The processing of personal data is carried out in accordance with the requirements set out in the Personal Data Protection Act of the Republic of Slovenia.
  • OG respects and protects your privacy. When browsing the website www.outdoor-galaxy.com, you remain anonymous, and no personal data is collected. For statistical purposes, OG reserves the right to collect only such visitor data that does not reveal individual characteristics of a person.
  • In certain sections of our website, you may provide us with your personal data for correspondence, receiving short messages, making purchases, participating in online prize games, etc. OG guarantees and commits to protecting your personal data as confidential, in accordance with the provisions of applicable legislation. The data you provide will not be disclosed to third parties or unauthorized individuals and will be used solely for the purpose for which it was provided.
  • To ensure the smooth functioning of the website, the site uses so-called cookies (Cookies).
  • The server hosting the website is located in a physically secure environment.
  • Personal data we collect: The personal data we collect for the purpose of responding to inquiries and preparing offers includes: Name, surname, address (in the case of purchasing a gift voucher), email address, and age. We obtain this personal data voluntarily through forms on our website or through direct contact.
  • Use of personal data: We use your personal data primarily for communication and informational purposes, but it may also be used for research on the usage of our website. Only staff responsible for carrying out these activities are authorized to process your personal data.
  • Storage and Processing of Personal Data: We store and process your personal data solely for internal purposes and will never share it with third parties without your consent. We will never sell, rent, or disclose your personal identification data to external parties for their marketing purposes without your explicit consent.
  • Your personal data will be retained for up to 5 years. However, you may request the deletion of your personal data from our databases at any time.
  • Data Deletion Requests: If you wish to request the deletion of your personal data, please contact the data controller: Phone: +386 40 605 325, Email: info@outdoor-galaxy.com

The website www.outdoor-galaxy.com and its subpages may contain links to various external sites, such as other internet websites, individual pages, or other resources. We are not responsible for the availability, content, or errors of these external links. Users of the www.outdoor-galaxy.com website cannot assume that the external linked sites adhere to the same principles regarding privacy and personal data protection as OG. When visiting and using linked websites, OG’s responsibility is excluded in all cases.

On our website, we use the Google Analytics tool to track visitor statistics. This tool automatically collects certain information about the hardware and software of your computer. This includes: IP address, browser type, domain names, access times, and
addresses of websites visited on our site. We use this information solely for tracking statistical data about the visit and usage of our website.

  • To enhance your experience on our website and make it more enjoyable, we use “cookies.” These are small data units that allow us to compare new and returning visitors and understand how they use our site. They provide us with data that helps us make future visits to the website more pleasant and efficient.
  • If you do not wish to use cookies, configure your computer to delete all website cookies and/or alert you before a cookie is saved to your disk. If you do not want to change your cookie settings, simply continue using the website.
  • Essential Cookies: These cookies enable the use of essential components necessary for the proper functioning of the website. Without these cookies, the services you wish to use on this website would not work correctly (e.g., login, purchase process, etc.).
  • Analytics Cookies: These cookies collect data on how users interact with the website to improve the user experience (e.g., which parts of the website are visited most frequently). These cookies do not collect information that could identify the user.
  • Functional Cookies: These cookies allow the website to remember certain settings and choices you make (e.g., username, language, region) and provide advanced, personalized features. These cookies may also track your actions on the website.
  • Advertising or Targeting Cookies: These cookies are most commonly used by advertising and social networks (third parties) to display more targeted ads, limit the repetition of ads, or measure the effectiveness of advertising campaigns. These cookies may track your actions across the web.

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